Now Hiring - Assistant Property Manager II in Roanoke, VA

ASSISTANT SITE PROPERTY MANAGER - ROANOKE VA

About RRHA

In July 1949 the Roanoke City Council passed a resolution to establish the Roanoke Redevelopment and Housing Authority (RRHA).

Today, seven commissioners, appointed by Roanoke City Council, serve as the policy-making board of RRHA. The board’s role is defined and governed by state law and local ordinance.

RRHA is an independent, political subdivision of the Commonwealth of Virginia with three primary responsibilities to the citizens of Roanoke:

• To provide housing and homeownership opportunities and to accomplish neighborhood revitalization.
• To take a leadership role in providing programs and resources for residents that promote and encourage self-sufficiency, self-esteem, and self-determination.
• To maintain a leadership role in fostering economic development and job opportunities through redevelopment.

RRHA’s goal is to help others reach their goals by helping people become self-sufficient and reduce dependency on public assistance.

Job Title: Assistant Site Manager
Reports to: Site Manager

Department: Housing Authority

Location:

• Lansdowne Park: 2624 Salem Turnpike NW Roanoke VA 24017

Position Summary:

This position involves the responsibility of coordinating day-to-day office management functions within the boundaries of well-defined policies, procedures, practices, and methods. Such employees must effectively interact with individual residents and exercise independent judgment in dealing with daily problems by ensuring that all requests for action or information are furnished to the Site Manager in a timely manner. This class of employees manages the daily routine of running the office, receiving and distributing mail, taking messages, collecting, organizing, and classifying data, filing and retrieving transactions or information.

Minimum Qualifications:

The following requirements may be used to evaluate applicants for employment. When applicable, equivalent substitution will be allowed for differences in experience and education.

• Three (3) years minimum work experience in an administrative and/or customer service, and
• College level course work in business, property management, social services, public administration or related field may be substituted for experience, and
• Strong computer skills and the ability to type at minimum of 40 wpm.
• Valid Virginia Driver's License, Clean Driving Record, Pass a criminal background and drug screen

Preferred Qualifications:

• Tax Credit Property work experience, and the application requirements process.
• Minimum one (1) year work experience in property management or public housing experience.
• Experience handling financial data and data entry.
• Certification as a Public Housing Specialist or ability to obtain within two years of hire date.
• Experience and proficiency in using property management software.

Essential Functions and Responsibilities:

• Assist in Managing Application Processing and Wait Lists as per the RRHA Admissions and Continued
• Occupancy Policy (ACOP) AND 24 CFR 982.20
• Maintain a professional image and attitude in keeping the mission, principles and values of the agency as well as residents' welfare.
• Prepare and maintain complete resident files in accordance with the RRHA ACOP which includes but is not limited to, certifying residents' income, preparing late notices and notices to pay rent, annual unit inspection, collection of rents and preparation of receipts.
• Comply with the RRHA Admissions and Continued Occupancy Policy (ACOP) and other RRHA policies and procedures.
• Maintain general office files.
• Assist in the data entry, billing and notification of quarterly electric meter readings.
• Assist in advertising preparation and maintaining all required computer postings.
• Type/authors letters for the Site Manager’s signature, such as general correspondence, repayment agreements, Unlawful Detainers, leases, public notices, reports, agendas, meeting minutes, and confidential materials.
• Arrange and schedules meetings, appointments and other functions and notifies appropriate staff and clients of such arrangements.
• Assist in showing units and screening applicants.
• Assist in scheduling vacant units for refurbishing and occupancy.
• Assist in maintenance work order system and in following purchase order procedures.
• Order office supplies within established budgeted guidelines.
• Maintain tickler files for annual apartment inspections and keep the apartment condition and status chart up-to-date.
• Assist in typing and/or maintaining weekly and monthly reports.
• Work with Site Manager regarding legal proceedings.
• Adherence to the ethical standards as outlined in the RRHA Ethics and Standards of Conduct Policy.
• Assist in maintaining all required inventories for project supplies and equipment.
• Assist residents and the public in completing forms that affect management operations and functions.
• Answer the phone pleasantly and professionally.
• Maintain ongoing traffic log.
• Maintain courteous communication with residents, applicants and representatives of other companies.
• Attend and participate in any requested meetings of the site team and department meetings at the direction of the Site Manager and/or the Housing Operations Director
• Assist in the utilization of HUD’s EIV reports (Deceased Tenants, Income Discrepancy, Failed Verification, and Failed EIV Pre-screening Reports) on a monthly basis and assist the Site manager in making the necessary changes to update the family’s pertinent information.

Nonessential Functions:

• Will be required to perform other duties as directed, requested, or assigned.

Knowledge, Skills, Abilities, and Other Requirements:

• Ability to perform simple mathematical calculations.
• Ability to pay close attention to detail in all matters; strong organization skills.
• Ability to be self-motivated, ability to solve problems as they arise and resolve conflict.
• Strong analytical skills in administrative and office management practices and procedures.
• Knowledge of basic English in order to communicate verbally and in writing.
• Some knowledge of Department of Housing and Urban Development (“HUD”) rules and regulations that apply to property management.
• Ability to make moderately complex decisions according to established policy.
• Considerable ability to compose correspondence on routine matters.
• Ability to perform normal office management functions without specific direction.
• Skill in the use of a ten-key calculator, fax machine, computer and other office equipment.
• Ability to maintain effective working relationships with fellow employees, department heads, residents and the general public as well as to deal with citizen problems promptly, courteously, and tactfully.
• Demonstrated proficiency in utilizing Word, Excel, and Outlook.
• Accurate typing skills of 40 wpm.
• Demonstrates a professional image at all times.
• Ability to be a part of a team and a team leader. This position does not have direct supervisory responsibilities. They must be capable of assisting in the performance of the Site Manager's duties in the role of team leader in the absence of the site manager.
• Ability to complete tenant certifications.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: This is primarily a sedentary job that requires a sighted individual (i.e., vision corrected to 20/20) for extended computer usage and reading detailed paperwork and requires an individual with normal hearing (i.e., hearing corrected to normal ranges) Significant typing (keyboard) duties require sufficient manual dexterity to type at a speed of 40 words per minute. Work responsibilities call for minor levels of physically demanding effort characterized by standing, lifting and hauling of loads (under 25 pounds) a few times a day. Inspection of housing units requires the incumbent to perform activities including standing and walking much of the day

• Work Environment: Incumbent works in the housing development environment with potential exposure to less desirable social and sanitation conditions. The level of risk is such that it requires reasonably close attention to work activities to prevent accidents or injuries. Must interact well with residents and the public and conduct program enforcement activities [sometimes with less than cooperative residents].

Performance Standards:

• Must obtain certification as a Public Housing Specialist (PHS) or equivalent, in no more than two attempts within two (2) years of employment.

• Encouraged to complete the certification for Public Housing Manager (PHM) in order to be considered for future opportunities in Property Management.

• Must successfully pass the Uniform Physical Condition Standards (UPCS) proficiency test or equivalent, in no more than two attempts, within two (2) years of employment.

• Must successfully pass the Low-Income Housing Tax Credit Compliance (TaCCs) certification, in no more than two attempts, within twelve (24) months of assignment when assigned to a tax credit property.

• Must complete the Fair Housing Training within twelve (12) months of employment and annually thereafter.

Assistant Site Managers, who are assigned to a site with 300 or more units or are assigned to a multi-site public housing office, will qualify for additional compensation of 5% of the minimum rate of the pay grade. (NOTE: The multi-site compensation only applies when there is one ASM for all sites.) This additional compensation is tied directly to his/her assignment. If an individual is hired or moved into an assignment that meets the stated criteria will have an increased adjustment to his/her compensation. If an individual is moved away from an assignment that meets the stated criteria there will be a decreased adjustment that will be processed effective the start date of the transfer.

APPLICATION: This class specification is intended to identify the class and illustrate the kinds of duties that may be assigned to its incumbents. It should not be interpreted as describing all of the duties that may be required of an employee or be used to limit the nature and extent of assignments such individuals may be given. This is not an employment contract and does not alter any employee’s at-will employment status. This is not an employment contract and does not alter any employee’s at-will employment status.

Job Type: Full-time

Pay: $15.63 - $21.88 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your email address?
• What is your desired salary?

Experience:

• Property management: 1 year (Preferred)

Work Location: One location